Enterprise 2.0 Solutions

“Enterprise 2.0 is the use of emergent social software platforms within companies, or between companies and their partners or customers.” – Andrew McAfee, Enterprise 2.0, Version 2.0

Enterprise 2.0 promises a new approach to creating, managing, sharing and consuming knowledge within the enterprise, allowing patterns and value to emerge out of freeform, experimental, unrestricted exchanges.  Unlike Knowledge Management systems of the nineties, which locked users into strict taxonomies, enforced rigid workflows, and reflected hierarchical management relationships, emergent social computing systems rely on lightweight, adaptable frameworks designed to facilitate knowledge creation across traditional boundaries, enable rapid change, and foster contributions from throughout the management hierarchy.

Delivering on this promise isn’t about finding the one right platform: the “One True Architecture” which will include all the features and functions users could ever desire. Enterprise 2.0 doesn’t come “out of the box” but requires rethinking the notion of the box itself.  Even if it were theoretically possible to account for all known current user needs in a single application or suite, the fundamental premise of knowledge creation in an Enterprise 2.0 world is that those needs will change over time in unpredictable ways, and the enabling technologies used by the organization must be capable of evolution, or at a minimum of being selectively replaced.

In short, a new knowledge paradigm requires a new approach.  At Wyona we build Enterprise 2.0 solutions that exactly meet customer needs, leveraging best of breed components and frameworks, focusing on open source but including where appropriate commercial and software-as-a-service applications.

By taking advantage of Open Source frameworks and applications, we’re able to deliver the time to market you might get from an “out of the box” solution with the differentiated fit-to-requirements you would expect from a custom developed application. Our agile and iterative methodology provides for highly iterative, rapid-prototyping and user centered design, putting working applications in the hands of users as quickly as possible, avoiding the long analysis and design phases typical of waterfall-based development as well as the enterprise license lock-in of proprietary application suites.

Typical functionalities part of an Enterprise 2.0 solution include:

  • Rich-text WYSIWYG editing capability, allowing employees creating “best practice” postings to put more content directly into pages and avoid unnecessary attachments, all without knowing complicated markup languages
  • Threaded commenting (forums) on best practice documents, where the previous system had allowed only a 1-5 star rating with no additional comments
  • Content management functionality for administrators to add FAQs, guidance on acceptable formats, and centralized messages to all users
  • The ability for users to flag content as inappropriate, for review by administrators and potential removal
  • Tag-based “Folksonomy” in addition to traditional, pre-determined categorization
  • RSS feeds per topic, per tag, and per user – the existing application had only provided email notification
  • Advanced Search (enterprise search)
  • Social networking

In order to preserve long-term agility and flexibility, it is important not to become too closely tied to an inflexible framework. On the other hand, some long term architectural vision must be provided to prevent the creation of knowledge puddles – numerous small independent solutions which don’t interconnect. Agility requires knowing that the entire journey can’t be known in advance, but that should not mean throwing out the map.
Yanel, an open-source, Java-based enterprise content management framework, provides a stable, architecturally solid framework on which knowledge management solutions can be delivered, but without closing off any potential opportunities for evolutionary growth.

If you want to know more about Wyona's Enterprise 2.0 solutions or are looking for specific help for an implementation project then don't hesitate to contact us!

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